Head of Infrastructure
Closely aligned to the engineering, data and quality departments, the Head of Infrastructure is accountable for their team achieving operational and strategic goals which enable the business to successfully execute its technology and product strategy.

About the role
The Head of Infrastructure is responsible for the management of the infrastructure department, and reports directly to the CTO.
Closely aligned to the engineering, data and quality departments, the Head of Infrastructure is accountable for their team achieving operational and strategic goals which enable the business to successfully execute its technology and product strategy.
Our infrastructure team strives to enable best in class product delivery through leading Technology wide adoption of modern infrastructure design / engineering / maintenance practices and decentralised infrastructure delivery.
A successful Head of Infrastructure will achieve this by understanding their Customers (external as well as our cross functional product teams), advocating best in class infrastructure design and engineering principles, coaching modern infrastructure engineering practices and adopting solutions / services which expedite our ability to deliver value.
The person we’re looking for
- A proven leader with experience of working with B2B and B2C products — you've made critical decisions that have had broad, positive, and cascading impacts.
- Has 5 years or more experience in leadership roles where you’ve tested, learnt and developed your people management, coaching, and mentoring skills.
- Is able to build technical credibility with their team through hands-on collaboration as well as sharing experiences and learnings from your career.
- Evangelises the value of decentralised infrastructure delivery, democratised observability, SLIs / SLOs / SLAs and evolutionary architecture as core tenants of modern infrastructure.
- Has strong experience and knowledge of observability best practices, implementations and tooling vendors.
- Has extensive, current and hands-on experience with a wide variety of AWS services including EC2, ECS, RDS, Kinesis, VPC, IAM and Network security configurations.
- Has extensive, current and hands-on experience with using Terraform to implement and manage infrastructure services.
- Knows how to best use off the shelf Cloud services to create a fast-paced delivery environment.
- Takes a personal interest in solution design and is able to meaningfully contribute to solution design alongside their team.
- Has worked in a B2B or B2C SaaS environment.
- Has experience in creating, setting, and communicating strategy.
- Has excellent communication skills and ability to work as part of a cross-functional leadership team. Able to communicate complicated decisions to technical and non-technical stakeholders at a level of detail that is meaningful to them.
- Asks excellent questions of the team to help unblock problems and improve solutions.
- Balances technical quality investments against customer value creation with an ability to consider both short and long term trade offs.
You’ll be responsible for
- Being a hands-on leader, splitting your time between department leadership and hands-on infrastructure delivery contributions.
- Building and leading a connected infrastructure team where collaboration amplifies individual ability and impact.
- Bringing relevant and current technical knowledge to decisions which guides the team, improves decisions and leads to better Technology and user outcomes.
- Ensuring infrastructure delivery meets security, scalability and reliability requirements of the business and our Customers.
- Proactive management and control of infrastructure costs to budget as well as increasing FinOps awareness across teams.
- Implementation and execution of the technology Incident Management Process.
- Inspiring your team with a Customer and Product oriented approach to engineering leadership.
- Partnering with stakeholders across the Technology organisation to design and execute an ambitious Technology strategy which accelerates and underpins our product strategy.
- Blurring the functional line between infrastructure and adjacent Technology functions to optimise for customer (internal and external) value creation.
- Identifying and integrating valuable industry best practices, processes and ways of working into the Technology organisation.
- Designing and continuously evolving a department which is balanced and able to plan for and respond to business needs.
- Optimising and reviewing team performance, ensuring teams and individuals continually, and frequently deliver value with quality.
- Leading a high performance team, engaging and retaining top talent whilst identifying areas to improve through recruitment opportunities.
- Developing strong working partnerships with your organisational peers which foster high levels of collaboration and encourage constructive debate.
- Line management for the infrastructure department.
- Using teaching, coaching and mentoring techniques to develop colleagues within the infrastructure department.
Diversity is incredibly important to us. Research shows how people from marginalised groups are less likely to apply for a job unless they meet every requirement. However, these accountabilities are a guide and, if you feel like this role could be for you and you don’t meet every criteria, please do apply. We’d love to hear from you.
Benefits include
- Medicash healthcare scheme (reclaim costs for dental, physiotherapy, osteopathy and optical care)
- Life Insurance scheme
- 25 days holiday + bank holidays + your birthday off (rising to 28 after 3 consecutive years with the business & 30 after 5 years)
- Contributory pension scheme