How it works
We deliver a virtual sales advisor that combines the best human qualities with extensive product knowledge and customer understanding to transform the digital sales experience
Our technology encompasses rich data insights from 12 years of providing guided selling solutions to renowned global brands, as well as your product details, current promotions, brand communication style, and frequently asked questions.
What makes us unique? We’ve enabled our AI to create compelling, human-like sales conversations by embedding consumer psychology principles into our foundation.
that drives digital sales performance
and customer experience.
Intelligent engagement
We use machine learning to identify which customers are likely to engage with the offer of assistance. Our engine monitors each customer from the moment they land on a site, building up a set of behavioural traits.
These traits are then used to create a tailored engagement strategy – ensuring that every conversation starts with a message that aligns with each customer’s goals and motivation.
Conversational interaction/adaptive journey
No two customers are the same, so you need to create conversational experiences that adapt and reflect each customer’s behaviour and tone.
At 15gifts, we create a human-like digital experience by understanding different personas and adapting the conversation style to suit each user.
This approach ensures that your customers feel as if they are speaking to someone who speaks their language and truly understands their needs.
Personalised product recommendations
Product recommendations are intelligently limited to those that meet the buyer’s motivations. In addition, we help build buyer confidence by using the traits gathered during the question journey to cut through generic product descriptions.
By providing compelling and personalised USPs that resonate, your customers will understand ‘why’ the product is the best fit for them.
Data insights
Our engine generates in-depth Profiles that reveal your customers’ buying motivations. You can use these insights to power untapped personalisation strategies, beyond the 15gifts engine.
Armed with our Profile data, you can tailor your website to each customer type, predict the behaviour of new visitors, empower your call centre teams, and so much more.
Seamless integration with your website
Seamlessly integrating with your website, our engine ensures that your customer-facing site retains its familiar appearance while providing advanced assistance to help your customers make the right buying decision for them.
We also provide tech support for both integration and ongoing maintenance.
